Reference

Your Terms before the lobby opens

Terms at qq macan set the account rules for Baccarat, Mahjong Ways, League of Legends and every wallet action before you enter the lobby.

Terms accepted at account openingDANA and QRIS wallet rulesGame round records applySupport available 09:00-01:00 WIB
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qq macan Your Terms before the lobby opens
CONTACT ROUTES

Three ways to ask about Terms

Before you accept the Terms checkbox, you can ask us about account names, wallet matching, game round records or document requests. Our team answers in English for Indonesia from 09:00 to 01:00 WIB through live chat, WhatsApp and email. Keep your username, registered phone number and the DANA, OVO, GoPay or QRIS reference code ready so we can trace the exact account action.

Team online

Live chat Terms desk

Use live chat when you are inside the account screen and need a quick explanation of a Terms clause, a wallet status, or a game round rule. We answer daily from 09:00 to 01:00 WIB.

WhatsApp policy channel

Send a WhatsApp message when you need to attach a QRIS receipt, a GoPay screen capture, or your account step history. We may ask for your username and registered mobile number before discussing details.

Email record requests

Email works for requests that need a written trail, such as Terms change questions, account data correction, or wallet name checks. Include dates, payment rail, reference code and the device used for faster handling.

ACCOUNT CARE

Six controls behind our Terms

We apply the Terms through account checks, wallet records, cookies, session logs and provider round data, not through guesswork.

Account identity checks

Your registered name, phone number and wallet holder details must match the account records we keep. If a mismatch appears during withdrawal checks, we may request a clearer receipt or a corrected profile entry.

Cookie and session use

Cookies help us keep your session active, remember basic device choices and protect login attempts. You can clear browser cookies, but repeated new sessions may trigger extra checks under the account security clauses.

Game record handling

For Baccarat, Mahjong Ways, Aviator and other rooms, we compare the visible result with provider logs when a round is questioned. These logs include time, game code and account identifier tied to your session.

Wallet retention period

We keep wallet movement records long enough to answer balance questions, settlement checks and account disputes. DANA, OVO, GoPay and QRIS reference codes help us connect each balance change to the correct account.

Change request route

If your phone number, email or wallet name changes, contact us before your next withdrawal request. We may ask you to confirm the old record and the new detail through the registered channel.

Security path

Go to Profile > Security to change your password or check recent sessions. If you see a device you do not recognise, message us right away so we can review access under these Terms.

Terms questions before you join

These answers focus only on how our Terms & Conditions work when you create an account, use the wallet, enter a game room or contact support. They are written for Indonesian account holders who want clear rules before accepting the checkbox. If your situation involves a payment reference or a game round, send the exact timestamp so we can check the record.

You accept the Terms when you create your account and tick the checkbox before entering the lobby. If we update the Terms later, we may ask you to confirm them again before using wallet or game features.

Yes. The Terms cover how balance movements are recorded, checked and corrected for DANA, OVO, GoPay and QRIS. Keep the wallet receipt and reference code because those details help us trace a transaction.

We may pause a withdrawal check until the name difference is explained. The Terms require account and wallet details to be consistent, so contact support before sending another request from a different wallet.

For Baccarat, Mahjong Ways, Rocket Crash and other rooms, the provider round log is used to resolve result questions. Send your username, game name and timestamp so we can compare the account record.

Access depends on local law. You are responsible for checking the rules where you are, and we may restrict access or account actions if a location, device pattern or verification issue affects eligibility.

Contact live chat, WhatsApp or email with your username and registered phone number. We may ask for proof tied to the existing record before changing email, wallet name, phone number or security details.

We place Terms updates on the account screen or relevant page before they apply to future account actions. If a change affects wallet checks or access, you may need to accept it again.

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